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Contact Us
Code Name Price
- Why Order Online ?
- What is your privacy policy ?
- Whatever happened to product XXX ?
- Has my order been shipped?
- How do I track my order?
- When will my backorder arrive?
- My order never arrived?
- How do I cancel my order/item?
- How do I handle items missing from my shipment?
- How do I return my product?
- How much is shipping?
- When will my order ship?
- What do I do with items sent in error?
- What is the Return Policy?
- When will my credit card be charged?
- What if there is a question about the charges ?
- Do I have to pay sales tax?
- What are my payment choices?
- What has to be done to get an invoice ?
- What has to be done to gain access to the store ?
- Is there a general on-line discussion about skin care ?
- Is there an on-line discussion about Janssen products and treatments ?
- What ingredients do you use in your products ?
- Is it possible to get posters, brochures, leaflets or samples ?
- How do I contact you ?
- Why Order Online ?
- Order anytime; 24 hours a day, 7 days per week!
- Choose the most competitive shipping price
- Web Only Specials - Specials found only on the web
- Research additional products, while placing your order
- Online product and ingredient information
- Be the first to learn about new treatments, products and promotions
- Participate in online contests and surveys; your opinion counts!
- Give us feedback regarding products and treatments
- Give us suggestions about new products and treatments
- Your tracking information will be sent to you when your order is shipped
- What is your privacy policy ?
- Whatever happened to product XXX ?
Some names and numbers have changed over time. Visit product changes for details.
- Has my order been shipped?
When your order is shipped, you will receive an e-mail confirmation that provides status information.
- How do I track my order?
Refer back to the tracking status email.
- When will my backorder arrive?
Backorders are shipped as soon as the product is available in the warehouse.
- My order never arrived?
Check the tracking status. If the order was returned to the Distribution Center, please contact the shipper regarding re-shipping of the order. Note: Shipments do not take place on weekends, January 1, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the day after, Christmas or the last week of the year.
- How do I cancel my order/item?
Orders need to be cancelled before the order is shipped, other wise customers must return the shipment to the Distribution Center at their own expense. When we receive the shipment back at the Distribution Center we will credit your account for all products returned in good condition. You can cancel your order for a backordered item until the day the item ships.
- How do I handle items missing from my shipment?
Fill out the on-line form within 24 hours after receiving shipment..
- How do I return my product?
- How much is shipping?
Free for continental Ground shipments over a thousand dollars or orders that include at least one treatment. Collect On Delivery (COD) orders incur a mandatory $20 surcharge unless over a thousand dollars.
Please note our warehouses do not ship on weekends and we do not offer Sunday or holiday delivery.- When will my order ship?
Usually within two business days of order submission. To be clear, your order will usually be processed within two business days of order submission. After processing, it is picked up by the shipper and assigned a tracking number. Use the tracking number to determine the actual arrival date. Note: Shipments do not take place on weekends, January 1, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the day after, Christmas or the last week of the year.
- What do I do with items sent in error?
Fill out the on-line form within 24 hours after receiving your shipment regarding which product was shipped incorrectly and which product you need. We wil l send you instructions regarding product replacement.
- What is the Return Policy?
- Fill out the on-line form within 24 hours after receiving your shipment regarding which product was shipped incorrectly and which product you need. We will send you instructions regarding product replacement.
- All returns must include the correct order number or invoice number which will be used as the Return Merchandise Authorization Number (RMA#).
- Items must be in original packaging, in as-new condition, i.e.- no price stickers
- Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
- Items that are broken or damaged in shipment will be replaced. Please notify us within 24 hours after receiving broken or damaged items
- When will my credit card be charged?
Your credit card will be charged when the order is shipped.
- What if there is a question about the charges ?
Fill out the on-line form with your questions and someone will be in contact with you
- Do I have to pay sales tax?
Only if your order is shipped to California
- What are my payment choices?
We accept the following credit cards: American Express, Visa, Master Card. Discover card using the PayPal selection and PayPal is also a valid form of payment.
- What has to be done to get an invoice ?
You will receive an invoice with your order. If you need an additional copy please, fill out the on-line form
- What has to be done to gain access to the professional products ?
You will have to agree to buy a treatment or $1000 worth of products for your first order and be a licensed professional.
If you have not already agreed to the terms and conditions, start the registration process by clicking here
- Are you aware of any general information about skin care ?
Take a look at Rosacea and Anti-Aging Skincare FAQ.
- Is there an on-line discussion about Janssen products and treatments ?
We are just starting one.Join in !
- What ingredients do you use in your products ?
Look at our
- Is it possible to get posters, brochures, leaflets or samples ?
From the category listing, choose Professional Treatments, then Promotional Items
- How do I contact you ?If your question has not been answered here,
......whatever seems most appropriate to your situation.
- Send us your inquiry, feedback, comments, suggestions or
- Use our on-line discussion to talk with your colleagues and our experts or
- Contact your salon business consultant or
- Give us a call at 800-810-1727 Ext. 1
- Fax us at 626-529-1517